:root{--bg: #f6f7fb;--surface: #ffffff;--border: #e2e6ee;--text: #1f2937;--muted: #6b7280;--primary: #2563eb;--primary-hover: #1d4ed8;--danger: #dc2626;--success: #16a34a;--warn: #d97706;--shadow: 0 1px 2px rgba(15, 23, 42, .06), 0 4px 12px rgba(15, 23, 42, .04)}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--text);font-size:14px;line-height:1.5}html[lang^=ar] body{font-family:Noto Sans Arabic,Segoe UI,Tahoma,Helvetica Neue,sans-serif}a{color:var(--primary);text-decoration:none}a:hover{text-decoration:underline}button{font:inherit;cursor:pointer;padding:8px 16px;border-radius:6px;border:1px solid var(--border);background:var(--surface);color:var(--text);transition:background .15s,border-color .15s}button:hover:not(:disabled){background:#f1f5fb}button.primary{background:var(--primary);border-color:var(--primary);color:#fff}button.primary:hover:not(:disabled){background:var(--primary-hover);border-color:var(--primary-hover)}button.danger{background:var(--danger);border-color:var(--danger);color:#fff}button:disabled{opacity:.6;cursor:not-allowed}input,select,textarea{font:inherit;width:100%;padding:8px 10px;border:1px solid var(--border);border-radius:6px;background:var(--surface);color:var(--text)}textarea{min-height:100px;resize:vertical}input:focus,select:focus,textarea:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 3px #2563eb26}label{display:block;font-weight:500;margin-bottom:4px;color:#374151}.field{margin-bottom:14px}.card{background:var(--surface);border:1px solid var(--border);border-radius:10px;box-shadow:var(--shadow)}.container{max-width:1100px;margin:0 auto;padding:24px 20px}.header{background:var(--surface);border-bottom:1px solid var(--border);padding:12px 20px;display:flex;align-items:center;gap:16px;flex-wrap:wrap}.header .brand{font-weight:700;font-size:16px}.header .spacer{flex:1 1 auto;min-width:0}.header .nav{display:flex;flex-wrap:wrap}.header .nav a{margin-inline-end:14px;color:var(--text)}.header .nav a.active{color:var(--primary);font-weight:600}.header .header-user{white-space:nowrap;max-width:220px;overflow:hidden;text-overflow:ellipsis}.lang-switcher{display:inline-flex;align-items:center;gap:6px;margin:0;font-weight:400;color:var(--text)}.lang-switcher__icon{font-size:14px;line-height:1}.lang-switcher select{width:auto;padding:4px 10px;font-size:13px}.login-toolbar{position:absolute;top:16px;inset-inline-end:16px;z-index:1}.badge{display:inline-block;padding:2px 8px;border-radius:12px;font-size:11px;font-weight:600;border:1px solid var(--border);background:#f3f4f6;color:#374151}.badge.status-OPEN{background:#dbeafe;color:#1d4ed8;border-color:#bfdbfe}.badge.status-IN_PROGRESS{background:#fef3c7;color:#92400e;border-color:#fde68a}.badge.status-AWAITING_REPLY{background:#ede9fe;color:#6d28d9;border-color:#ddd6fe}.badge.status-RESOLVED{background:#dcfce7;color:#166534;border-color:#bbf7d0}.badge.status-CLOSED{background:#e5e7eb;color:#4b5563}.badge.priority-LOW{background:#f3f4f6;color:#6b7280}.badge.priority-MEDIUM{background:#dbeafe;color:#1d4ed8}.badge.priority-HIGH{background:#fde68a;color:#92400e}.badge.priority-URGENT{background:#fee2e2;color:#991b1b}.ticket-row{display:flex;align-items:center;gap:12px;padding:14px 16px;border-bottom:1px solid var(--border);text-decoration:none;color:inherit;flex-wrap:wrap}.ticket-row:hover{background:#f9fafb;text-decoration:none}.ticket-row:last-child{border-bottom:none}.ticket-row .code{font-family:monospace;font-size:12px;color:var(--muted);min-width:110px}.ticket-row .subject{flex:1 1 200px;min-width:0;font-weight:500;display:flex;align-items:center;gap:8px;flex-wrap:wrap;word-break:break-word}.ticket-row .meta{color:var(--muted);font-size:12px}.app-chip{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;background:#f0f9ff;color:#0369a1;border:1px solid #bae6fd;border-radius:12px;font-size:11px;font-weight:500}.app-context{display:flex;flex-direction:column;gap:4px;font-size:13px}.app-context__row{display:inline-flex;align-items:baseline;gap:6px}.app-context code{font-family:monospace;font-size:12px;background:#f3f4f6;border:1px solid var(--border);border-radius:4px;padding:1px 6px}.thread{display:flex;flex-direction:column;gap:10px;padding:16px}.msg{max-width:75%;padding:10px 14px;border-radius:14px;background:#f3f4f6;border:1px solid var(--border)}.msg.mine{align-self:flex-end;background:#dbeafe;border-color:#bfdbfe}.msg .who{font-size:11px;color:var(--muted);margin-bottom:4px}.msg .body{white-space:pre-wrap;word-break:break-word}.attachments{display:flex;flex-wrap:wrap;gap:8px;padding:8px 16px 16px}.attachments a{display:inline-flex;align-items:center;gap:6px;padding:6px 10px;border:1px solid var(--border);border-radius:999px;background:#f9fafb;font-size:12px}.error{color:var(--danger);margin:8px 0}.muted{color:var(--muted)}.flex{display:flex;gap:12px;align-items:center;flex-wrap:wrap}.flex.col{flex-direction:column;align-items:stretch}.spread{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap}.mt-2{margin-top:8px}.mt-3{margin-top:12px}.mt-4{margin-top:16px}.mb-2{margin-bottom:8px}.mb-3{margin-bottom:12px}.mb-4{margin-bottom:16px}.p-3{padding:12px}.p-4{padding:16px}.login-shell{position:relative;min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px}.login-card{width:100%;max-width:420px;padding:24px;text-align:center}.login-card h1{margin:0 0 4px;font-size:22px}.login-card form,.login-card .picker,.login-card>p{text-align:start}.login-logo{display:block;margin:0 auto 12px;height:110px;width:auto;max-width:70%;-webkit-user-select:none;user-select:none;-webkit-user-drag:none}.picker{display:flex;flex-direction:column;gap:8px}.picker-row{display:flex;align-items:center;justify-content:space-between;padding:12px 14px;border:1px solid var(--border);border-radius:8px;background:var(--surface);cursor:pointer;font:inherit;text-align:start;width:100%;transition:border-color .15s,background .15s}.picker-row:hover{border-color:var(--primary);background:#f8fafc}.picker-label{font-weight:500}.picker-badge{display:inline-block;padding:2px 10px;border-radius:999px;font-size:11px;font-weight:600}.notif{position:relative;display:inline-block}.notif-button{position:relative;display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;padding:0;border-radius:50%;border:1px solid var(--border);background:var(--surface);color:var(--text)}.notif-button:hover{background:#f1f5fb}.notif-icon{display:block}.notif-badge{position:absolute;top:-4px;inset-inline-end:-4px;min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--danger);color:#fff;font-size:11px;font-weight:700;line-height:18px;text-align:center;border:2px solid var(--surface);box-sizing:content-box}.notif-panel{position:absolute;top:calc(100% + 8px);inset-inline-end:0;width:360px;max-width:calc(100vw - 24px);max-height:70vh;background:var(--surface);border:1px solid var(--border);border-radius:10px;box-shadow:var(--shadow);display:flex;flex-direction:column;overflow:hidden;z-index:50}.notif-panel-header{display:flex;align-items:center;justify-content:space-between;padding:10px 12px;border-bottom:1px solid var(--border);background:#fafbfc}.notif-mark-all{font-size:12px;padding:4px 8px;border:none;background:transparent;color:var(--primary)}.notif-mark-all:hover:not(:disabled){background:transparent;text-decoration:underline}.notif-mark-all:disabled{color:var(--muted)}.notif-list{overflow-y:auto;flex:1}.notif-empty{padding:24px 16px;text-align:center;font-size:13px}.notif-row{display:block;width:100%;text-align:start;padding:10px 12px;border:none;border-bottom:1px solid var(--border);background:var(--surface);border-radius:0}.notif-row:hover{background:#f9fafb}.notif-row:last-child{border-bottom:none}.notif-row.unread{background:#eff6ff}.notif-row.unread:hover{background:#dbeafe}.notif-row-head{display:flex;align-items:baseline;justify-content:space-between;gap:8px;margin-bottom:2px}.notif-row-title{font-weight:600;font-size:13px}.notif-row-time{font-size:11px;color:var(--muted);white-space:nowrap}.notif-row-body{font-size:12px;color:var(--text);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;margin-bottom:4px}.notif-row-code{font-family:monospace;font-size:11px;color:var(--muted)}@media (max-width: 640px){body{font-size:13px}.container{padding:16px 12px}.header{padding:10px 12px;gap:8px;row-gap:8px}.header .brand{font-size:15px}.header .nav a{margin-inline-end:10px}.header .header-user{order:10;flex:1 1 100%;max-width:none;text-align:start}.msg{max-width:92%}.login-card{padding:18px}.login-card h1{font-size:19px}.login-logo{height:84px;margin-bottom:8px}.notif-panel{width:calc(100vw - 24px);inset-inline-end:-12px}.ticket-row{padding:12px;gap:6px}.ticket-row .code{min-width:0;flex:0 0 100%}.ticket-row .meta{flex:0 0 100%}}@media (max-width: 380px){.header .nav a{margin-inline-end:8px;font-size:13px}.header .header-user .badge{display:none}}